Frequently Asked Questions
Everything you need to know about your AX Paris order
What are your standard shipping options and costs?
We offer Standard Delivery within 3-5 working days and Next Day Delivery for orders placed before 8pm Monday to Friday. Shipping costs are calculated at checkout based on your location and selected speed.
How do I return an item that doesn't fit?
You can return any unworn items with original tags attached within 14 days of receipt. Simply use our online returns portal to generate a label and drop your package at an authorized collection point.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I find the right size for me?
Each product page features a detailed Size Guide link. We recommend comparing your measurements against our chart to ensure the perfect fit, as sizing can vary slightly between different styles and fabrics.
What should I do if I receive a faulty item?
We apologize for any inconvenience. If your item arrives damaged or faulty, please contact our Customer Care team immediately with your order number and a photo of the defect so we can arrange a replacement or refund.